Terms & Conditions

1. Organiser and scope

These Terms and Conditions apply to the purchase of delegate tickets and sponsorship packages for the WOF Alliance Annual General Meeting 2027, held in Rome, Italy, on 15–17 September 2027 (the "Event"), through agm.wofalliance.com and rome.wofalliance.com.

The organiser and seller is WOF Group, s. r. o., Veterná 8760/43, 917 01 Trnava, Slovakia, company ID 52897320, tax ID 2121171129, VAT ID SK2121171129, registered in the Commercial Register of the Trnava District Court, section Sro, insert no. 46027/T (the "Organiser"). Contact: contact@wofalliance.com.

By completing an order, the buyer confirms that they have read and accept these Terms and Conditions on their own behalf and on behalf of the company they represent and every delegate registered in the order.

2. Tickets and eligibility

A ticket entitles one named delegate to attend the Event. What a ticket includes is described on the Event website at the time of purchase. Accommodation and travel are not included unless stated otherwise.

The member ticket is available only to employees and representatives of active WOF Alliance member companies. The Organiser may verify membership. If a member ticket was purchased by a person not entitled to it, the Organiser may ask the buyer to pay the difference to the non-member price or cancel the order under section 6.

The Organiser may decline or cancel a registration for justified reasons, in particular when the buyer is not an independent freight forwarding or logistics company, or when the registration is incorrect or misleading. In that case the amount paid is refunded in full.

3. Sponsorship packages

Sponsorship packages are limited and allocated in the order in which they are paid. A package becomes binding for both parties once the order is placed. The scope of each package is described on the Event website; details such as artwork, branding materials and deadlines are agreed between the sponsor and the Organiser after purchase.

The sponsor is responsible for providing logos, texts and materials on time and confirms that it holds all rights to them. The Organiser may refuse content that is unlawful, misleading or inconsistent with the nature of the Event.

A sponsorship package does not include delegate tickets unless stated otherwise.

4. Prices, VAT and payment

Prices are shown in EUR excluding VAT. Slovak VAT at the applicable rate is added for buyers with a billing address in Slovakia. Other buyers are invoiced without VAT under the applicable VAT rules.

Early-bird prices apply to orders placed and paid within the stated early-bird period.

Payment can be made online by card (including Apple Pay, Google Pay and Link, processed by Stripe) or by bank transfer on the basis of a proforma invoice. Orders paid by bank transfer must be paid within 7 days; otherwise the reservation expires. Tickets are issued after payment is received. A tax invoice is issued after payment.

5. Change of delegate name

A ticket may be transferred to another person from the same company free of charge until 31 August 2027 by writing to contact@wofalliance.com. Later changes are possible at the Organiser's discretion.

6. Cancellation by the buyer and refunds

The buyer may cancel tickets and sponsorship packages by written notice to contact@wofalliance.com.

• Cancellation received by 30 June 2027 (inclusive): 80 % of the price paid is refunded. The remaining 20 % covers administrative and committed costs.
• Cancellation received after 30 June 2027 and non-attendance: no refund. The delegate name can still be changed under section 5.
• Refunds are made to the original payment method or bank account within 30 days of the cancellation.

7. Buyers acting as consumers

The Event is intended for businesses. If a buyer is a consumer, the right to withdraw within 14 days does not apply, because the contract concerns leisure-related services to be provided on a specific date (Section 7(6)(l) of Slovak Act No. 108/2024 Coll. and Article 16(l) of Directive 2011/83/EU). This does not affect the cancellation rights in section 6.

8. Changes and cancellation of the Event

The Organiser may change the programme, speakers, timing or venue within Rome where necessary. Such changes do not entitle the buyer to a refund beyond section 6.

If the Organiser cancels the Event, the price paid for tickets and sponsorship packages is refunded in full. If the Event is postponed, tickets and sponsorship packages remain valid and are automatically transferred to the new date; postponement does not entitle the buyer to a refund. The cancellation terms in section 6 apply with dates adjusted to the new Event date.

If the Event cannot take place due to circumstances beyond the Organiser's reasonable control (force majeure), the Organiser will offer a new date or a refund after deducting costs that cannot be recovered. The Organiser is not liable for travel or accommodation costs of delegates.

9. Attendance, conduct and media

Delegates must present a valid ticket (QR code) at check-in. Tickets are personal. The Organiser may refuse entry or remove a person who seriously disrupts the Event, without refund.

Photos and videos may be taken at the Event and used by the Organiser to report on and promote WOF Alliance events. Delegates who do not wish to be photographed can tell the registration desk.

10. Liability

To the extent permitted by law, the Organiser's total liability arising from an order is limited to the price paid for that order. The Organiser is not liable for indirect damage, lost profit or the outcome of business meetings arranged at the Event. Delegates are responsible for their personal belongings and their own insurance.

11. Personal data, governing law and final provisions

Personal data are processed in accordance with the Privacy Policy available at /privacy.

These Terms and Conditions are governed by the laws of the Slovak Republic. Disputes will be resolved by the competent court in Slovakia, unless mandatory law provides otherwise.

The Organiser may update these Terms and Conditions. The version valid at the time of the order applies to that order.